Technical Problems?
Troubleshooting Guide
Q: Why don't some telephone calls display the name and/or number on my Caller ID unit?
A: This could be because the caller has blocked his or her number from showing, or because the call originated from lines in an area that is not Caller ID equipped. This is not necessarily an unwanted call, but should be treated with discretion.
Q: How do I download and install iToolbox on my computer?
A: Please visit itoolbox.zumatel.net log in with your zumatel.net username and password and follow the instructions listed.
Q: Can I connect multiple computers simultaneously on my high speed Internet connection?
Yes, you can use your Montezuma Internet service to set up either a wireless or wired home or business network. HOWEVER, because Montezuma Telephone does not sell router equipment, you will have to purchase your router and any other networking equipment from a third party. We cannot guarantee the success of personal network configurations, and it is likely that you will have to reconfigure your computer to suit both your internet connection and your network.
Q: Why does my modem disconnect or "freeze up"?
A: Some common reasons for a modem locking up include computer viruses or worms, and/or faulty power strips resulting in inconsistent power spikes that create recurrent modem restarts. To reset your modem and get back online simply unplug the modem from the power source, wait 30 seconds, and plug the modem back into the power source. If this does not solve your problem, please call Technical Support at 1-866-801-2404. Technicians are available 24-hours a day, 7 days a week, and will be happy to assist you.
Q: Who do I call if I have any other phone or Internet technical support issues?
A: For telephone service, call repair at 641-623-5654 and one of our representatives can assist you. For internet service, call technical support at 866-801-2404.